FAQ

Guangzhou Biao Feng Electronic Technology Co., Ltd. - Frequently Asked Questions (FAQ)
R&D and Design
Q1. What are the qualifications of your R&D team?
Our R&D team is composed of experienced professionals specializing in electronic engineering, industrial design, and software development, ensuring product innovation and high quality.
Q2. What is your product development philosophy?
We focus on market demand and user experience, continuously innovating and enhancing product functionality to maintain industry leadership.
Q3. What are the core principles of your product design?
Our designs emphasize durability, functionality, and aesthetics, aligning with ergonomic standards and market trends.
Q4. Do you offer logo customization services?
Yes, we provide OEM/ODM services, allowing for logo and exterior design customization based on customer needs.
Q5. How often do you update your products?
We regularly launch new products and upgrades based on market demand.
Q6. How can your products be identified?
Each product features unique markings and anti-counterfeiting technology, supporting traceability and authenticity verification.
Q7. What are your plans for new product launches?
New products are launched based on market research and customer feedback to ensure competitiveness.
Q8. What advantages do your products have over competitors?
We offer a diverse product range with reliable quality and competitive pricing, catering to different market needs. Engineering and Certifications
Q1. Do you own any intellectual property or patents?
Yes, we hold multiple patents and independent brands, including "MobiRabbit."
Q2. Are your products rigorously tested?
Yes, all products undergo strict testing for functionality, durability, and applicability to ensure consistent quality.
Q3. What standards do your products comply with?
Our products comply with international and industry standards, with continuous improvements to meet market demands. Production and Supply Chain
Q1. What is your production process?
Our production process includes: Design → Prototyping → Material Selection → Manufacturing → Quality Inspection → Packaging.
Q2. What is the typical delivery time?
Delivery usually takes 1 to 7 days, depending on product type and order quantity.
Q3. Is there a minimum order quantity (MOQ)?
We do not have strict MOQ requirements. For low-cost products, 5-10 units are recommended; high-value products can be ordered with a minimum of 1 unit.
Q4. What is your production capacity?
We have large-scale production capabilities to efficiently handle bulk orders. Quality Control
Q1. How do you ensure product quality?
Products undergo 3 to 5 rounds of testing, including raw material inspection, production monitoring, and final product checks to ensure quality and reliability.
Q2. How do you handle quality issues?
If any quality issues are detected, we immediately implement corrective actions, analyze the root cause, and prevent recurrence. Market and Branding
Q1. What markets do your products serve?
Our products cater to consumer and professional repair markets and are exported to over 60 countries worldwide.
Q2. How can customers contact you or learn about your products?
Customers can reach us through trade shows, Alibaba, Made-in-China, or our official website.
Q3. Do you have independent brands?
Yes, we own independent brands, including "MobiRabbit." After-Sales Service and Customer Interaction
Q1. How do you provide after-sales support?
We have offices and ware-houses in Guangzhou, offering prompt after-sales response and support.
Q2. What communication tools do you support?
We can be contacted via WhatsApp, WeChat, Telegram, and QQ.
Q3. What is your after-sales warranty period?
The warranty period ranges from 6 to 12 months, depending on the product type. Logistics and Shipping
Q1. What shipping methods do you offer?
We provide domestic shipping within China and recommend delivery through our Guangzhou ware-house. For international orders, we can assist in arranging logistics through UPS, DHL, and other services.
Q2. Do you offer on-site pick-up?
Yes, customers can collect orders directly from our company or ware-house. Payments and Finance
Q1. What currencies do you accept for payment?
We accept payments in USD, EUR, CNY, GBP, CAD, and USDT (cryptocurrency).
Q2. What payment methods do you support?
We support bank transfers (T/T), Western Union, Alipay, WeChat Pay, and cryptocurrency payments. Company Overview and Development
Q1. What is your company's background and history?
Founded in 2005, our company specializes in the development and production of mobile phones and accessories, with an annual revenue exceeding $30 million. Our products are distributed globally.
Q2. What is your standing in the industry?
We are a leading mobile accessories supplier, with long-term partnerships with well-known enterprises worldwide.
Q3. What is your company structure?
We integrate R&D, production, and trade, providing OEM/ODM customization services.
Q4. How do you protect customer privacy?
All customer data is encrypted and securely stored. Non-disclosure agreements (NDAs) can be signed upon request to ensure confidentiality. Future Vision and Development Plans
Q1. What is your company's vision?
We aim to become a global leader in mobile accessories, continuously innovating and enhancing brand competitiveness.
Q2. What are your future strategic plans?
We plan to expand into South America, the Middle East, and Southeast Asia while strengthening our brand and product line.
If you have any questions or customization requests, feel free to contact us!