SHIPPING & RETURNS

Shipping & Return Policy

Shipping Terms

1. Processing Time:

   • Orders are processed within 3-5 business days after payment confirmation.
   • Large orders or custom items may require additional time. We will tell you if this is the case.

2. Shipping Methods:

   • We partner with reliable international couriers to ensure fast and secure delivery.
   • Shipping options and estimated delivery times will be provided during the order process.

3. Shipping Costs:

   • Shipping fees are calculated based on the weight, size, and destination of the order.
   • The total shipping cost will be clearly outlined in the invoice.

4. Tracking Information:

   • Once the order has been shipped, a tracking number will be provided for you to monitor the delivery status.

5. Customs and Import Duties:

   • Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
   • Please check with your local authorities for more information on import regulations.

Return Policy

1. Return Eligibility:

   • Returns are accepted for defective or incorrect items within 7 days of receiving the product.
   • Items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items:

   • Custom orders, special request items, and products that show signs of use cannot be returned.

3. Return Process:

   • Contact us at [Your Contact Email] with your order number and details of the issue.
   • After approval, we will provide return instructions, including the return shipping address.

4. Refunds or Replacements:

   • Refunds or replacements will be processed once the returned item has been inspected.
   • Refunds will be issued to the original payment method within 7-10 business days.

5. Return Shipping Costs:

   • Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

If you have any questions regarding our shipping or return policies, feel free to contact us at MobiRabbit@QQ.com. We are here to assist you!